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Kb99 (hereinafter referred to as "we", "us", or "the Platform") takes the privacy of its users seriously. This Privacy Policy ("Policy") describes what personal data kb99 collects, how that data is used and protected, and what rights you have as a user.

By creating an account or using any service on the kb99 platform, you are considered to have accepted this Privacy Policy. If you do not agree with any part of this policy, please refrain from using the platform.

Kb99 believes transparency is the foundation of trust. That is why our privacy policy is written in plain, accessible language — so every member stays fully informed about their data.

Kb99 only collects data that is necessary to provide platform services, ensure security, and meet legal obligations. A detailed breakdown of the data collected is provided below:

Kb99 never stores your password in plain text. Passwords are always protected using one-way hashing. Any information requested beyond your personal details is optional, and declining to provide it will not affect your access to the service.

Kb99 collects your data through several methods. Each method is transparent and based on your consent:

• Provided Directly: Information you provide directly during registration, KYC verification, or when contacting support.
• Automatically Collected: Device information, log data, and cookies collected automatically while using the platform.
• Third Parties: Transaction confirmation data received from payment providers (bKash, Nagad, Rocket).
• Verification Services: Information obtained from government identity verification services as part of the KYC process.

Kb99 uses the data it collects solely for the purposes listed below. Your data is never used for any additional or unauthorised purpose:

• Account management: For registration, login verification, and profile updates.
• Payment Processing: Verifying accurate details to process deposits and withdrawals.
• Security & Fraud Prevention: Detection of unauthorised logins, multiple accounts, or suspicious transactions.
• Legal obligations: To comply with AML (Anti-Money Laundering) and KYC regulations.
• Service Improvement: To improve the user experience and develop new features.
• Contact: For sending important updates, security alerts, and promotional messages (based on your consent).
• Responsible Gaming: To analyze gaming behavior and provide support to problem gamblers.

Kb99 does not share your personal data with third parties — except in the limited circumstances outlined below. In each case, data sharing is kept to the minimum required for a specific purpose:

• Payment Providers: Mobile banking services such as bKash, Nagad, and Rocket receive only the data necessary to complete transactions. This data is also protected under their own privacy policies.
• KYC verification services: Licensed third-party services may be used for identity verification. These services are GDPR-compliant.
• Law enforcement: Data may need to be disclosed to authorities pursuant to a court order or legitimate legal claim.
• Business Transfers: If kb99 merges with or is acquired by another entity, user data may be transferred — however, this policy will remain in effect.

Kb99 uses industry-leading technology and processes to protect your data. Our security framework is structured across the following layers:

• Transmission Security: 256-bit TLS/SSL encryption is used for all data transfers on the website and app.
• Storage Security: Stored sensitive data is protected with AES-256 encryption.
• Access controls: Only authorized kb99 staff may access the information required for specific purposes.
• Two-Factor Authentication (2FA): OTP and two-step verification are mandatory for account login.
• Security Audits: Regular third-party security audits and penetration testing.
• Data Center: Data stored in ISO 27001-certified data centers.

Kb99 uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential cookies: Used to maintain login sessions, store security tokens, and save language preferences. These cannot be disabled as they are essential for the platform to function.
• Analytics Cookies: To understand which parts of the platform users engage with most. This information is used to improve our services.
• Preference Cookies: To remember your language, theme, and other customisation preferences.

You can disable or delete cookies through your browser settings. However, disabling essential cookies may cause some parts of the kb99 platform to not function correctly.

If you have an account with kb99, you are entitled to the following rights regarding your data. To exercise these rights, please contact our support team:

• Right to access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data, subject to certain conditions.
• Right to Restrict Processing: The right to request a temporary pause on the processing of your data in certain circumstances.
• Right to Data Portability: The right to receive your data in a structured, commonly used format.
• Right to object: The right to object to the use of your data for specific purposes.

Kb99 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account information: For the duration of account activity and up to 5 years after closure, as required by law.
• Transaction Details: Financial transaction records retained for a minimum of 5 years — in accordance with AML regulations.
• KYC documents: A minimum of 5 years from the date of verification.
• Log Data: Security logs are typically retained for up to 12 months.
• Marketing Preferences: Opting out removes you from marketing lists immediately.

Once the retention period expires, data is securely deleted or anonymized.

For any privacy-related questions, requests, or complaints, please contact the kb99 support team. We typically respond within 48 hours.

If you prefer to speak with us directly about your data, you can also reach us via live chat. Our support team is available 24/7, every day of the week.